Greater Columbia Behavioral Health Ombuds Service provided by Benton-Franklin Dispute Resolution Center (BFDRC)

The BFDRC Facilitates Dispute Resolution And Improved Communication Through Mediation, Education and Training.

For complaint resolution, advocacy, information, referal or any questions, comments, or concerns please contact the Ombuds at:
BFDRC
509-783-3325
5219 W. Clearwater, Suite 11
Kennewick, WA 99336
FAX 509-783-3449

Ti Nelson (tinelson@bfdrc.org)

Chris Hoag (chrishoag@bfdrc.org )

http://www.bfdrc.org/

Purpose

The Ombuds Service is an independent service created by Washington State law with responsibilities to receive complaints and grievances from public mental health consumers and others and to protect their rights.

Services

Listening to problems

Analyzing what is involved

Investigating facts, records, laws, policies and procedures

Assisting in complaint and grievance procedures

Following through to see that the complaint or grievance is resolved and the consumer is kept informed

Recommending changes to correct a problem or prevent future occurrences

Providing information on resources and consumer rights