Complaint Resolution

Mental Health Ombuds

    A free and confidential service to help you when you have a complaint related to your mental health services. The Ombuds Service will help you resolve your complaint or concern at the lowest possible level and can also provide advocacy and information/referral. The Ombuds service is independent of the Regional Support Network (RSN). If your complaint is not resolved to your satisfaction, the Ombuds Service can help you navigate the grievance and appeals system. The Ombuds Service can also help you file and assist you during an Administrative Fair hearing.

Available Services

  • Listening to problems
  • Analyzing what is involved
  • Investigating facts, records, laws, policies and procedures
  • Assisting in complaint and grievance procedures
  • Following through to see that the complaint or grievance is resolved and the consumer is kept informed
  • Recommending changes to correct a problem or prevent future occurrences
  • Providing information on resources and consumer rights


For complaint resolution, advocacy, information, referral or any questions, comments, or concerns please contact the Ombuds:

Mental Health Ombuds Inc.
2810 W Clearwater Ave, STE 103
Kennewick, WA 99336
Phone: 509.783.7333 or 800.257.0660
Fax:509.783.1980
Email: Ti Nelson
Email: Chris Hoag

You may also contact GCBH directly by clicking here.